Once you have received the product, please follow the storage instructions on the product datasheet. We ship to any country in the world using FedEx's international priority TM courier service. We ship to all countries directly.
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However if you prefer to buy from our local distributors, please see our distributor page for further information. We accept credit card, bank transfers and cheques as methods of payment. Credit card payments can be processed online and offline. For bank transfers, our bank account information is detailed on the invoice. All orders should be paid within net 30 days from date of invoice unless different credit terms have been agreed with your institution.
We reserve the rights to ask for prepayment. Prepayment may be required if you are a first time customer. Enter your email address and password used when placing your order. If you don't have this information, please contact us and we will be happy to help. Once logged into your account, you will be on the My Account page. In the Recent Orders section, any orders which we have not yet received payment for will have a Pay Now link next to them.
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Click on this link to be taken to SagePay to enter your credit card information so we can take your payment. We send the invoice with the shipment and also by email. If your billing address is different from your shipping address, we will also post an invoice to the billing address. However, if you have not received the invoice, please email us at info biorbyt. We invoice at the currency you chose when placing your order.
Please email us at info biorbyt. Before an order is dispatched, if the customer wishes to cancel the order, they must notify Biorbyt. There will be no cost to the customer if cancellation is less than 24 hours after order confirmation. After the product is dispatched, the customer cannot cancel the order but they may return the product. Please see below for the guidance on returning products. If products are ordered incorrectly by the customer, we will consider taking them back, however this excludes products which have special shipping requirements, including those shipped on dry ice and those hazardous for transport.
All requests for returns must have prior authorisation and must be shipped back to Biorbyt within 7 working days of receipt of products.
The products must have been kept in the storage condition as stated on the datasheet and not have been opened, broken or otherwise altered. Items must be returned in the same or equivalent packaging i. Shipping and handling charges are not refundable. We are proud of the quality of our products. However, if the product does not perform as described on the datasheet, we will provide a replacement or refund. Please note that shipping, handling and packaging charges are not refundable.
You will need to provide us with your protocol for us to examine - you can also provide more information about your issue using our technical support form.
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If you do not provide details of your protocol or follow our recommendations, we will not be able to issue a replacement or refund. Explore Bioreagents. Product Information How can I find out if a product is in stock? Do you offer trial sizes?
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What information is required for my order? Do you charge tax on my order? Can I place the order in my home currency? How will I know if my order has been received or dispatched by you? Can you provide quotes before purchase? Shipping and Delivery Which delivery company do you use? What is your delivery time? At what temperature do you ship my goods? Distribution Which countries do you ship to directly? Do you have distributors in my country?
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Invoices and Payments Which payment methods do you accept? How can I pay by credit card for an order that is already placed? Where is my invoice? Can you change the currency on my invoice? Returns and Cancellations How do I cancel my order? How do I return the products? How do I claim a refund for my order?
Back to top Do you offer trial sizes? Back to top Placing an Order How do I place an order online? Searching for a product You can search through our product catalogue by using the search bar near the top of every page on the site. Click the name of the product to go to the product page. Back to top Product information and adding a product to your cart 1 Click Print to generate a. Back to top Calculating shipping charges and selecting your currency For exact shipping charges, you will need to select the country you want the products to be shipped to to do this, click the drop-down menu in the upper right hand corner.
Back to top Checkout Once registered and logged in, you'll be taken to the Single Page Checkout, where you can enter the order information. Back to top How do I place an order offline? Back to top What information is required for my order? We require the following mandatory information to process your order: Product catalogue numbers which you can obtain from our website , size and quantity Your email address or fax number order confirmation and any correspondence will be sent to one of them Your name and telephone number the delivery company requires a telephone number for the delivery, in case of any issues Shipping address and billing address Your VAT number tax code and your VAT Exemption Certificate if zero rate VAT applies to your purchase EU countries only Purchase Order PO number or credit card information Back to top Do you charge tax on my order?
Customers from outside of the EU: We do not add any tax on your purchase. However, customs at your country may impose tax and customs duties on your order. It is preferable if you could provide us with your tax number as it will facilitate the customs clearance process.
EU customers outside of the UK: DE You can obtain this number from the purchasing department of your institution. UK customers: If this applies to you, please select "Yes" for the question "I am tax exempt" during the check out process. You will then be asked to upload your VAT exemption, state that it's included in your PO or email it to us later. Back to top Can I place the order in my home currency? Save with these current Costco Wholesale Canada coupons for November The best BJs coupons,.
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