One of the most delightful experiences just getting oil changed. I only receive information, no pressure from the staff, as though they were working on their own vehicle. I appreciate the entir I appreciate the entire experience and never go anywhere else. Andrew was my service tech and Carlos worked under the hood. Not sure who did the transmission flush but he was great too. And whoever was underneath was very quick and loud.
Thank you guys for your excellent work. All the personnel were courteous and fun. Tony greeted me and was a true pleasure. I knew I had a couple issues with my vehicle I knew I had a couple issues with my vehicle and wasnt thinking about dealing with it right then. These guys found those issues in a matter of seconds. I felt I should just take care of them since they were so obvious. At the end they said thank you, I hope you come see us again, have a great day and thank you again. That is rare customer service today and refreshing to see it and be part of it. Thank you, Tony and the other 2 guys!!
Grease Monkey - Phoenix #1006
The service was quick and friendly. The staff member assisting me was very knowledgeable, very professional and friendly as well The staff member assisting me was very knowledgeable, very professional and friendly as well. No wait time and overall great experience. I will definitely be back. Quick, thorough, professional and friendly. Quick, easy, and staff competent. Quick and efficient service. It was a very busy day with a 30 minute wait to get into the bay. The employees were friendly and kept us informed on how long t The employees were friendly and kept us informed on how long the wait would be.
They are always friendly. Fast and extremely professional! No option to purchase a premium grade filter ie: Always professional and friendly and quick Probably a new employee situation.
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I found myself watching everything like a hawk hoping to avoid mistakes. Great job and very professional. The service is always top notch and the staff are always friendly and welcoming. Always excellent service in all ways. Very helpful and kind people. Everyone was so friendly and seemed happy to be there! Also they helped a lot with educating me about things to keep in mind in Also they helped a lot with educating me about things to keep in mind in the future of my vechile.
They also showed a lady how to check her oil while i was their thought it was very nice of them to take the time! It was efficient and everything was explained. I have been going there to that location for 5 years. Customer service was excellent. Andrew was professional, personable and friendly. He brought me a bottled water and made me feel appreciated as a customer. Andrew was professional and knowledgable about my car and made the process quick and easy.
Oil Change in Phoenix, AZ
The staff is consistently friendly and professional. They never pressure me into purchasing products but do inform me of those s They never pressure me into purchasing products but do inform me of those services that are available. I cannot say enough about the wonderful team at this particular Valvoline station! I recently changed my windshield wipers and was told I needed new ones. Good communication to customer through process. It has changed once corporate got involved. I have a old truck and it does burn a little oil but I also have three vehicles going to this location.
People and Service is the best I really like the people here. There were a lot of customers so it took some time to get everyone through. It would be nice to see the condition of the oil onc It would be nice to see the condition of the oil once its been drained. The young girl working on my car insisted I needed fully synthetic oil I showed them in the owners manual where it states conve Quick service is important to me, so I appreciate the fact that the entire process took less than 30 minutes.
There was one young man working on my truck that started with trying to take care of thing even before I pulled in to help speed There was one young man working on my truck that started with trying to take care of thing even before I pulled in to help speed things up and he continued to work on my vehicle he deserves a gold star rating keep him around.
I am always happy when I come here. Quick and easy and I know I am getting amazing service. He explained what needed to be done and why without being pushy. He was polite and friendly and understood w He even asked about coupons which I would have forgotten about otherwise. He made what is normally an annoying chore much more enjoyable. He even offered us water. The initial offer of product for oil change did not include conventional oil change, I had to ask for that grade.
I was told th I was told that is was not recommended by the car manufacturer. Mike in North Phoenix, AZ. I was impressed with the efficiency, professionalism, courtesy, and patience the staff offered me. The whole visit couldn't have The whole visit couldn't have gone better!
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All staff are competent and friendly. The wait was 40min but still worth the wait, the staff greeted me and everyone who pulled up after me. Once my turn came up to g Once my turn came up to get my service they didn't rush through my inspection. They checked everything as they would normally. They took the time to explain everything and pointed out my lights that needed to be changed which was helpful. I highly recommend this location to everyone I know. Staff was very friendly and informative.
The only reason we would not return to this location is because we were visiting from The only reason we would not return to this location is because we were visiting from out of town but I used Valvoline Instant Oil Change or my changes back home. Great customer care and reassuring to hear communication between staff. The staff is always very cordial and polite. The Cave Creek location runs like a finely tuned machine. Friendly staff and knowledgeable. I have always enjoyed this location in service and staff.
I felt like there was no communication between the staff. Everyone was all over the place I don't know if there is new management or what but it needs to pull together. Unusual long wait time to get into a bay for service. The wait outside the bay wound up being 45 mins. Staff members were wonderful, friendly and they all worked so well together. During the safety inspection for the lights, everyone including me forgot to check the white reverse lights. First time it's h First time it's happened, I will still go there before I go anywhere else!! We always get great service and the staff are always attentive and friendly.
You must have a great training program! Customer service was great! Helpful and knowledgeable employees. I asked about a tire rotation,was told you did them then had to exit my vehicle and wait while service tech drov I asked about a tire rotation,was told you did them then had to exit my vehicle and wait while service tech drove my vehicle out of bay.
Did not like the vehicle leaving my sight, also would have liked ,to watch them complete the tire rotation. The service was excellent and quick. Employees are always highly professional, friendly and thorough. It sees a bit expensive but is worth it.
I trust the service I trust the service and it doesn't feel "shady" like several of the places I've been to over the years. Friendliness and speed of service. Excellent as always l. This is the only oil change service I use.
They are honest and reliable. They have always provided efficient service and have indicated approximately how long the wait would be. Very nice and quick techs where very knowledge about the services provided excellent service. Staff was very courteous and friendly they move the cars through very quickly completed all issues that I had with professional Staff was very courteous and friendly they move the cars through very quickly completed all issues that I had with professionalism.
The staff was very cordial and efficient. I asked some difficult questions and the answers were given completely, with knowledg I asked some difficult questions and the answers were given completely, with knowledge and expertise. I appreciate the quick service. For all the reasons stated previously. I like the people and service.
Everyone was extremely friendly, very knowledgeable in their given field and it was very quick! Great place and speedy! Every step was explained to me by Tony. Staff was very personable and answered all of my questions, very satisfied with my interactions. Great service, great customer service, great employees!!! I have been to this location in the past and I am always satisfied.
When you have When you have 3 children, it's THE most easiest way to have your car serviced. All seemed like everyone was competent. I've never had fun waiting for an oil change to complete. It was a great experience. This visit was great, and the last visit was great. However, the visit prior to this last one - it appears as though the skid pl However, the visit prior to this last one - it appears as though the skid plate beneath the car was not tightened properly , bolts had been lost. This visit the techs were kind enough to try to secure it.
Unfortunately, this will more than likely result in a visit to the Infinity Dealer. I LOVE being able to sit in my car and being completely done 15 minutes. It is worth every penny of money spent for luxury. My time is very valuable to me and this service great! I really appreciate the guys being friendly and never talking down to me a woman or assuming that I don't know anything about I really appreciate the guys being friendly and never talking down to me a woman or assuming that I don't know anything about the car. They will explain what services they recommend but never pressure either.
I have always had great experiences over the past several years. I find that the associates very friendly and knowledgeable and customer service is top notch it did take longer than normal to I find that the associates very friendly and knowledgeable and customer service is top notch it did take longer than normal to change the oil on my car however I don't fault the establishment it's more so having to do with the make of the vehicle.
The young man that was the co tact was great he explained things well and was great at multi tasking. I could have gotten my oil changed AND car washed at the dealer for Quick, easy and friendly service. I felt like an astronaut getting ready for a visit to Mars. I love this center. Keep up the good work. You can tell the staff really works as a team and feel what they do for you matters. I've been to most I've been to most of your competitors and they fall way short of the service and price of the shop I now use. I will definitely be a return customer. They were attentive, friendly and got the work done quickly.
I have my oiled changed regularly at Valvoline. I do consider that gouging and i will not return to that store. I drive a lot of miles for work and my last oil change was only 42 days before. Looks like abuse of the customer is this stores plan. I love the convenience of being able to stay in my car. The knowledge and customer service keeps be coming back for my oil chang The knowledge and customer service keeps be coming back for my oil change. Quick, convenient, friendly staff. Great professional and friendly service.
Good explanation of services offered with no pressure for an upsale, and good company r Good explanation of services offered with no pressure for an upsale, and good company represention during a brief informational over view of other services offered- which I was looking for Mason Is an amazing employee. And people need people like Mason! To help do an oil change and more Always friendly and excellent services!
The staff there was young and professional. I guess that surprises me. They know their stuff! Staff was friendly and assured me my services would be completed without issue. Love the friendliness, efficiency and professionalism of staff. I also like the way I was shown my air filter and oil level. The price for the oil change goes up and the service goes down each time.
I have recommended this location numerous times, and Waiting 30 minutes in the heat and having to stay in my vehicle in degree weather is not work it. I can change my own oil for half the cost and be done in 30 minutes. A definite plus staying in the vehicle. I decided that was too high and so decided to go to a pull through place - Valvoline. I was already in so decided to go ahead.
Then they tried to sell me other services and when I declined told me that they were much cheaper than the dealerships, I was like - get real buddy. That lost me forever. I've been coming to your place for a number of years. It's not a lot of money, however, your employee coud have pulled my records. Walker was helpful and attentive. Treated me like a friend From start to finish, everyone was efficient, friendly, and provided an overall pleasant atmosphere to each other while they wer From start to finish, everyone was efficient, friendly, and provided an overall pleasant atmosphere to each other while they were working.
They showed me the options I had and got me through quickly with my oil change. That is all I ask for! Pretty pricey for what was done. The staff is very personable and knowledgeable. I love the convenience of a drive thru oil change! I have been coming to this lo I have been coming to this location for about a year now and have never been disappointed. Everyone is friendly and professional. No pressure to buy anything. Always safe, quick, and efficient.
Longer wait than wanted outside. Young man who waited on me was very nice and professional! Everyone was nice and friendly. I was in and out in no time. I've been using this location for years; lots of turn over of personnel, but the service seems consistent. The product is the ma The product is the main reason I go to Valvoline, I'm a very big believer in the product.
Just checked wrong choice. I was highly satisfied with customer service. It was a busy day and someone kept encouraging the st It was a busy day and someone kept encouraging the staff to speed it it. Lots of hustle and bustle. Great Customer service and very friendly. Service was great, but I felt the price was a bit high. The young serviceman were courteous, and diligent. I witnessed the same care to other customers as I was waiting in my air cool I witnessed the same care to other customers as I was waiting in my air cooled vehicle, courtesy of the air vent provided.
I have used this location in the past, and recently moved to White Mountains, AZ. Keep the men you have! Walker came out immediately and greeted me. He ascertained whether I had been to VIOC before and when he learned I had not, he explained the process in detail and anticipated wait time and offered me water. I found his explanation to be accurate throughout my visit and was grateful for it. The staff was very professional. Your staff at the Cave Creek location actually makes getting an oil change fun!
Their team work and enthusiasm is contagious!! Keep up the excellent customer service!! They were very friendly and helpful. Been coming to Valvoline instant oil change for a few years now. Friendly and quick little pricey but I use a It is worth it though. Still faster than your competitors. It was easy, we've been here before and customer service and employee know-how seemed great. Staff is pleasant and efficient. Easy in and out.
I think it was very expensive. Everything else was great. I just think it was twice what I usually pay. They also did a complete safety check of my vehicle. I have no mechanical knowledge at all and recently moved out on my own. This was the first oil change that my dad didn't arrange This was the first oil change that my dad didn't arrange for me. All of the employees were very kind, they explained things clearly and were patient. Overall they set me at ease. I went there on two separate occasions in the past five days and received great service both times.
The prices were very reaso The prices were very reasonable. The staff was friendly and knowledgeable. I will definitely be going back. They failed to reset my oil light and also I felt rushed in the way that they didnt double check that plus the fluids, if this s They failed to reset my oil light and also I felt rushed in the way that they didnt double check that plus the fluids, if this service is offered why not do it?
I had back surgery the week before and it was nice stay in vehicle. Walker and Chris were very knowledgeable, friendly and kept me updated often. I like how their is never any pressure to get extr I like how their is never any pressure to get extra things. I go in with my list and they fulfill it. It was quick service with no waiting which was good since I had to be somewhere else within 30 min after my arrival. It was finished within 20 minutes. I appreciated the air conditioning inserted in my window considering it was over a degrees outside.
For what I spent there I would have gotten more done at the dealer for the same price but I was in a time crunch. Techs were great, very polite and professional. Process was efficient and the in car AC was a treat. To be clear my wait time To be clear my wait time was only because I arrived before the shop opened but, a tech did greet me to confirm the shop opened in 15 mins.
Professional and pleasant staff. They take the time to see if you want water while you are waiting here in the Arizona heat. They have a check system to make sure everything is completed and I have been pleased with this location's service. We like the level of service received when using this Valvoline location and worth the extra cost. The coupons are welcome too The coupons are welcome too and help us value shoppers commit to the valued service. Friendly staff and fast service. Prices are too high. The team always gets it done fast, and correctly.
Price went up since last time. Also, usually they have a checklist t Also, usually they have a checklist they go through including brake lights etc. No brake light check this time, so wondering if they missed anything else. Someone mentioned this store just went corporate so maybe not managed as closely. That along with the price increase, I will definitely be looking elsewhere.
Service is very professional. All of the techs were professional and friendly. Explained every question I had. They all worked together professionally and w They all worked together professionally and were very courteous. I will return and recommend your store on Cave Creek Rd. I have relied on this location for several vehicles. I trust this location enough to send my teenage drivers in and have never b I trust this location enough to send my teenage drivers in and have never been disappointed.
This visit I was able to pull right into the bay, and the whole process took about 10 minutes. Very happy with the customer service and quality of their products. Friendly and professional service. This is the second branch on a different state I am using and it's amazing to meet experienced staff who are technically profici This is the second branch on a different state I am using and it's amazing to meet experienced staff who are technically proficient and able to tell you the state of my car clearly.
Overall quality of product, very friendly staff. I was truly pleased with the courteousness and professionalism of all the staff that helped during my visit. I was promptly gree I was promptly greeted by Randy who performed the light check, and then Mason who continued the service. I appreciated that I was shown the state of my air filter which did not need to be replaced and wasn't pressured to pay for something I didn't need. This was only my second visit, but I will definitely make this my regular oil change stop! Everyone that works at this location is always so friendly and professional.
I will always go there if it is something they can I will always go there if it is something they can help with! Always such a great experience! The guys are always so polite and professional. They answer my questions and make me feel like a valued customer. First contact person was not as friendly as employees in the past. Quick in and out and the staff was very friendly. Always great customer service! I was greeted as soon as I pulled into the parking lot.
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I was told it would be a short wait of possibly 5 minutes. It was less t It was less than 5 minutes that I waited. The crew we're very friendly and professional. Excellent service and quick and did not pressure me. Through job well done by nice personal. Would have liked breaks checked, but this is not one of your services. I intend to ret I intend to return for my next oil change. The crew here is really top-notch. I moved further away from the store, still make the trip just to visit this crew. Being able to see the work that they do, and communicate with them if you have questions is awesome!
They are always friendly, a They are always friendly, and the speed of service is unmatched. I will never go anywhere else for an oil change ever again. This is perhaps my fifth visit for oil changes on the two cars we own. Seems to be a generally good and helpful crew. I just think that the people who work here are great and I am also impressed by the efficiency of the whole process.
The last time I had My oil changed at the center the price was and this time it was The service manager was nice enoug Friendly, quick and convenient service. Seth and his team were great! They are fast, efficient and professional. I've already recommended this location. I had the b I had the best experience here!!! Everybody was super friendly, nice made the wait worth it. No wait, fast, friendly service. First experience with a drive thru oil change and enjoyed it.
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Excellent customer serviceExcellent value. I was very happy with the way they treated us during our visit. If i ever need an oil change while I am in Phoenix i wikk be back there again. The staffed worked together as a team which showed they all cared. They double checked everything headlights brakes to make sure They double checked everything headlights brakes to make sure everything was working.
Great fast and friendly. Pointed out needs of the vehicle beyond oil change. Clear direction of where to go, someone immediately greets you, tells you expected wait time, efficiently checks other points of Skilled technicians keep pistons lubricated by supplying engines with fresh oil.
Professionals replace old oil , ensuring that your vehicle runs smoothly out on the road. Experienced automotive technicians drain stale oil and refill engines with fresh quarts and replace the oil filter. Technicians inject engines with up to 5 quarts of Kendall 5W30 oil and rotate tires to help prolong treads.
State inspection is a mandatory procedure performed in order to ensure that the vehicle conforms to all safety regulations. Meineke Car Care Center offers a wide range of car maintenance services such as synthetic oil change or wheel alignment. Certified techs replace 5 quarts of oil , install new filters, and perform maintenance checks in 15 minutes without appointments. Professional auto maintenance center offers oil changes and tire rotation to ensure safe travel.
Oil change with fluid top off; lubrication of chassis, doors, and hinges; and a point inspection. Auto experts keep vehicles road-worthy with synthetic blend or full synthetic oil change and safety inspection. Regular oil changes help keep car engines clean and running smoothly, as well as decrease wear over the long term. Auto technicians keep vehicles road-worthy with synthetic blend oil change and more.
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Oil changes help keep car engines clean and running smoothly, while tire rotation preserves balanced handling and helps maintain traction. Synthetic oil extends the lifetime of combustion engines when compared to natural oil. Technicians refresh automobiles with new motor oil and filter to ensure engines are running efficiently and safely. Professionals provide new oil , ensuring the safe and efficient operation of your vehicle.