I received a call that it would not be completed on Saturday, but they would get to it first thing Monday. At this point I had to rent a vehicle as I need mine for work. On Tuesday I didn't hear from anyone at all. I called and left 3 messages for the advisor and no one called me back. At my lunch time, noon, I drove to the service center. At this point I was told that it would be ready at 2: It was ready at the time stated at this point.
However, it was very frustration not to have good, concrete information while having to rent a vehicle. The labor charge was more than expected as well. The advisor said this was because two keys had to be programmed. I was originally told on the phone that once they had one key, they could make a copy of the other. The trip proved to be much more expensive then attended. It was especially frustrating because I purchased the vehicle at this dealership and I was only given one key.
I always get get service here at Chuck Hutton the people there are nice and professional I'm very please with the stuff at Chuck hutton. Mechanic team must be paid commission too! So even if you have a warranty OH WELL, as long as you have a warranty they have your business so they can just break more stuff and tell you to pay for it!
I just got off the phone with the general manager about my vehicle being stolen from their premises before I picked it up for repairs and his only concern was the money i owed them from a vehicle that I never received and told me I quote I'm not going to get over on them and if I'm calling to fuss then fuss on note my vehicle was stolen from their possession very smart mouth and nasty attitude I l never in life or anyone I know purchase a vehicle from this god-awful dealership last thing I must know I purchased my vehicle from them brand new and had 15 years of servicing my vehicles with them.
Just as MalibuDoll, Robert and all others stated I bought a Chevy Malibu in and I have had issues since the day I purchased it!!! It was fine when I brought it up there!! Like MalibuDoll stated, no need to make an appointment because you going to have to wait as if you were a walk-in customer!! And as Robert stated, they will mess up your vehicle and act as though it was like that when you brought it in!! Every time I left my car there, when I pick it up, scratches are all over it!!! The week after purchasing my car, I kept hearing what sounded like fluids or water gushing through the dashboard every time drove it.
I kept telling them about it and of course they kept blowing it off and saying that it "probably" is air pockets in the line and it will clear up. I was told that it would take two weeks before they could do a diagnostics on my car. Needless to say, I left my car and was given a loaner car. They said no because they will have to remove the compressor to tighten everything they it should.
I asked him "Who the xxxx really looks into getting an extended warranty on a vehicle less than two yrs old??? Then they want to say that if you take you car to another mechanic it will void you warranty Seeing that Darryl Downs was on the same crap as the his employees in the service department, I reached out to Kerry Melson. With all my might, I will be convincing one of the groups who has a car showcase there to chose another location due to this treatment! The saervice reps always have Nasty attitudes and are very disrespect to customers!!! You will do better going to Jiffy Lube or letting someone else service your car.
Case Description: Seat got torn during oil change On Saturday, June 2 about 9am I took my car to Chuck Hutton Chev to get an oil change and my service advisor was Author. I picked my car up about 2pm but didn't notice anthing until I got home. So I called them about 4 but they were closed. I called on Monday to speak to my service advisor and the operator said she would give him the message.
I waited but no one called me back. So finally I got a call on Monday June 11 from Author asking was everything ok with my car and I explained to him that someone ripped my driver seat. So I scheduled an appointment to go in the next day on Tuesday to talk to the service advisor Darryl and he was very uncooperative about the situation because he walked very slow to my car. He also talk to his employees that was already helping someone with their car and I said here's my car here I opened the door.
He said ok But why wait when you are standing next to my car. He looked at the rip in my seat and said that's wear and tear. I said it's not because this is a new car. He said yes it is and I'm not paying for it! And walked away leaving me standing there by myself. They need to hire someone who know what the xxxx their doing. I will not buy a car again from this place.
Wow my salesman Lucious Pitts was so wonderful Everyone was so friendly and nice this was the best car buying experience I ever had Well here it is 6 months later they took the car back said they couldn't get it financed right before Christmas I have no way no were I am so hurt and depressed my car was my life I practically lived in it I had so much to do plus I gave up my other car thinking that car was mine they should of had my car financed when I walked out door I am so disappointed at Todd and Ricky only thing they could offer was a ride home no alternative to sorry worst day of my life like losing a family member.
I'm not telling y'all to go bit make sure you are financed before walking out the door or u will be stuck looking stupid with no ride. Was without my car for a whole week for something very simple. Totally unacceptable. Was told that no courtesy vehicles were available but 4 sat in front of the service dept 4 days in a row. Poorest service ever!! Reason for reporting the review: Your email address: The report has been submitted to DealerRater support. An email has been sent that includes a link to a page you can use to monitor this report's status. To view the status of the report at any time, save this link.
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Chuck Hutton Toyota Hutton Way Memphis, TN Auto Dealers - MapQuest
I told a friend who posted my comments on Facebook, not a lot of positive responses came back, you should know. I'll be back, but clearly a bit concerned about your owner. Good visit. No problems. It was my third visit. And it is the same guys every time. They are very nice. They are very thorough. Just a great experience! They even printed out a copy of what extra services need to be done next time!
I had to ask at the end for someone to check my air f I had to ask at the end for someone to check my air filter. Scott W. Robert D. Very, very friendly and professional customer service!! This was the most expensive oil change I have ever had! Crystal Clear. I came for what I needed done and got it done. Sue m. It was quick and professional. Gtown Driver. A good service with people who seem to know their jobs well. Nice people at the Germantown location. Beth H. Fast service and friendly staff. I drive across town from another part of Memphis to be serviced by this particular Valvoline. The service is consistently super The service is consistently superior, the staff is always friendly, and I trust them implicitly.
Assistant Manager Brandon was very knowledgeable about the problems inherent to my Chevy Silverado, and offered sound advice. My experiences here have restored my faith in the Valvoline product. John W. Technical staff are friendly but are working hard. Only comment was one of the folks recommended new wipers but I had purchased In any event I will buy wipers from another vendor. Burns Daly. Techs are always prompt, courteous and on top of things. Jesse S. Quick and professional.
Very polite. No pressure to buy additional products. Mike W. The people who work here are very nice. Great customer service, felt comfortable and in charge of the decisions I made about my vehicle. It is fast and efficient. Mike B. The Service Manager was extremely Professional as was the tech who performed my coolant Flush and Fill. Friendly service representative. Quick service. Speedy, friendly staff, and I enjoy that they check all lighting and air up tires, as well as watching them go about their tasks Speedy, friendly staff, and I enjoy that they check all lighting and air up tires, as well as watching them go about their tasks while I sit in the car.
Always great. The entire staff that worked on my vehicle were professional and proactive to let me know what was going on. The manager made s The manager made sure any requests I had where conveyed to the rest of the team right away. They all did a great job. No nonsense and service delivered as expected. It took almost an hour to get an oil change.
Lots of conversation about how short staffed they were. The employees were fantastic and knowledgeable. I did not have to wait and had a very good experience at this site. Staff was great and friendly, nice as could be, efficient and proficient in their duties and recommended service to my different Staff was great and friendly, nice as could be, efficient and proficient in their duties and recommended service to my differential on the next visit when I get my tires rotated.
Barbra B. I feel as if I were given the most expensive type of oil without having any other options or explanations. Bryan L. They answered any questions that I had and explained everything about my car. John The Insurance Guy. Satisfied customer. Belinda M. The customer service person who greeted me. He stayed close by and kept me informed. He seemed to really care about getting my He seemed to really care about getting my auto serviced as quickly as possible.
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Roslyn A. The attendants are always friendly and courteous. Memphis Review. Great management: James Taylor. The people there are great! Very effiencient and staff very nice. Ted C. Quick and friendly service. Service people were efficient and courteous. E Butler. My technician, Dre, was wonderful! I heard him say something similar to the customer next to me about not needing new windshield wipers. I was having some trouble with my car battery, and he was very nice and helpful with that. He gave me advice on what I should do, and he told me to call back if I had trouble once I left and that he would come pick me up if I broke down.
Fantastic service! This was at the Germantown, Tn location on Poplar Ave. Edna G. The tech was extremely professional, attentive, accommodating and responsible. Efficient, courteous, good value. Very courteous and very knowledgable staff. Staff professional, not playing. Yolande M. Hunter S. I am used to going to the dealer for oil changes where you have to schedule weeks in advance and wait over an hour once you get I am used to going to the dealer for oil changes where you have to schedule weeks in advance and wait over an hour once you get there. From the time I pulled in until the time I pulled out was under 30 minutes with no appointment!
The staff was very helpful and very friendly. They explained the service well and told me about everything they were doing. Gary Y. Your staff was unfailingly courteous, and the speed of service was superior. Dre the assistant manager oversaw my visit and h Dre the assistant manager oversaw my visit and he was outstanding.
I didn't have to wait very long. Everyone was nice. Anna U. I have used the Valvoline in Germantown, TN, many times and am always blown away by the efficiency and personability of the staf I have used the Valvoline in Germantown, TN, many times and am always blown away by the efficiency and personability of the staff. I actually look forward to getting my oil changed!
Speedy service at a good price. Allen K. Brandon and Mick were the guys I met who handled my car. Both knew what they were doing, were very professional but also persona Both knew what they were doing, were very professional but also personable. I felt like they were working for me. The young man that took care of my car was polite and professional.
I felt my car was in good hands. Technicians were all very friendly and professional. Any questions I had were clearly answered for me. I will return to this loc I will return to this location for future oil changes. Sandra P. Customer service was excellent. Very friendly High energy. They worked together as a team.
Explaining things to me and answe Explaining things to me and answering my questions in detail.
I didn't feel rushed even though it didn't take long to complete the service. Staff very friendly and helpful with questions I asked. Every person I met seemed very knowledgeable and had a smile. The entire crew was courteous and friendly. Les M. The location has a great staff in all measures.
I take my fleet vehicle there and also take my wife and daughter's vehicles the I take my fleet vehicle there and also take my wife and daughter's vehicles there too. Good service. The staff did what they were supposed to do in minutes. It was a positive experience. I had to ask the staff member to scroll down so I could read what the screen said about the two products and felt very time pressured to choose. Other than that, I was pleased and was in and out in less than 30 minutes. Missy S. The guy who I talked to was extremely knowledgeable about my car.
Very friendly and happy to help. Lois K. My battery had been suspect for a problem, they confirmed it. They didn't carry my battery size, actually had to jump start th They didn't carry my battery size, actually had to jump start the car to get going and recommended it get taken care of immediately as to not have a problem. Once in, the Mgr. I really appreciated them not trying to upsell me on wipers, air filters, flush, etc Chris M. The employees are very friendly and work quickly to get the job done. Quick, prompt attention, safety in mind. It was late and they must have been tired but they could use more smiles.
Employees were kind and courteous. Great place! Thank you! Everyone was informative and continued to update me along the way. Very considerate staff. I've been going to this location for years. I trust the tech there and never feel pressure to buy anything I don't need. Thank y Thank you.
Chuck Hutton Toyota
Ken W. They were fast, courteous and didn't try to sell me anything. Took longer than usual given I was the only car there. Stephen, Keith, Violet, and Oscar were all so nice! I feel like I can never go anywhere other than a Valvoline because I just ge I feel like I can never go anywhere other than a Valvoline because I just get treated so well and the service is just so fast.
Every Valvoline location has been this way for me. I live in Munford and work Downtown, but I still would rather go out of my way to get my car serviced with you all. You will always get high praise from me. Thank you so much to every staff member. You guys and gals are amazing! Drew S. Quick, friendly, and knowledgeable. Everyone was great just thought the overall price was very high.
Quick in performing the work. Susan H. The staff was professional and courteous. The oil change was completed in a timely manner. Was not pushy but I felt it. Turned me off enough to consider elsewhere or dealer for next oil change. Outstanding young folks. Big Daddy. Quick, courteous service. Gary M. I believe the price of the services are a little too high, but the convenience is excellent.
For the 2nd time at a Valvoline, they've had issues with getting my oil filter off. Stating oil filler stripped or crushed. Valvoline is the only place u get oil changed so not sure why it's an issue. Stacy M. Quick service and friendly technicians! Matt G. You are overpriced for an oil change. I had no idea that you all were so uncompetitive. Anthony D. The workers are very knowledgeable and friendly. They will ask me do I want to buy this part because they feel I need it and the They will ask me do I want to buy this part because they feel I need it and they take the decline very professionally if I choose so.
I will always go back each time, especially with coupons. Jessica w. The staff was extremely friendly,efficient and courteous. Raleigh remembered me from my previous visit. That level of customer That level of customer service is hard to find. Cheryl P. They are always so friendly and helpful taking time to explain and physically show my cars needs. He doesnt talk down and really seems to enjoy his job!! Such a pleasant experience every time I'm there 2x a year!!
The staff is always friendly and knowledgeable. I would like to also add this staff was parti I would like to also add this staff was particularly energetic, and seemed to enjoy working efficiently despite the warm temperature that particular afternoon. The addition of the underbody camera is a fantastic feature! Rich Galiata. Thomas A. The people who serviced me were tremendous.
Plus they had the oil I wanted in stock. They're greetings hospitality how fast they got done with my car impressed. Price was a little higher than the place I go. Satisfied C. The service was what I expected but there was nothing spectacular about it. I was satisfied. Amber K. The employees at the Valvoline on Poplar go out of their way to take care of you. They made sure that I actually understood the processes and completion of the oil change.
Thank you again. Staff was on top of it. Very efficient. Wayne p. Great all around service. Brandon and the rest of the crew were so great! Everyone seemed like they were having fun, and I did not feel like they were tak The service was both quick and thorough, and I enjoyed talking with them while I was waiting on my oil change. I will definite be back to this location. Shelbi B. Everyone was so friendly! Raleigh, Bronte, Carlos and Violet rock! Concerned about the quality of service due to my daughters unfortunate experience there. Improper replacement of her oil filter Improper replacement of her oil filter caused a leak - long story.
I got the feeling that the staff was trying to do the bare minimum during my visit. It may be unfair of me to criticize them sin It may be unfair of me to criticize them since it was blazing hot, but when my battery wasn't even checked, I got the feeling that steps were being skipped to get me out quickly. In addition, I was told that they couldn't rotate my tires because they didn't have the torque wrench, which I didn't believe. I truly believe they just didn't want to take that extra time to complete that service.
Super nice guys. Explained everything they were doing prior to doing it, why they were doing and pricing. Great customer service, very knowledgeable staff. Paul J. Jenn with the toyota. I was mainly satisfied with my service because I informed one of the workers that I wasn't from the area but I was looking for i I was mainly satisfied with my service because I informed one of the workers that I wasn't from the area but I was looking for info on radiator repairs..
The staff all together seem to be very friendly. Aaron E. The staff is extremely friendly and accommodating. Much more satisfied with the current staff. Reliable service. They check things which need to be looked at occasionally. Mark S. Good and quick and friendly service. I am a retired ASE master tech and found everything and everyone very professional. Quinn C. My truck has a rough idle after my oil change.
It did not have that before I went in. Pam P. The overall experience. The fact that I did not have to leave my car. The staff was very courteous. They informed me of potentia They informed me of potential issues but did not pressure me into any further purchases. Lee P. The staff was incredibly friendly and helpful.
Juli W. Brandon was very polite and friendly. They were quick and efficient. The Winchester location didnt have my filter in stock so I drove to the Poplar location. I will use the Poplar location from thi I will use the Poplar location from this point on. Michael K. I stopped by for my oil change according to the sticker that waa put on my windshield from the last oil change.
The service man The service man told me that i was still in good shape and could go 2, more miles before I needed another oil change. I appreciate his honesty and will continue to use Valvoline for my Honda or any other car I purchase in the future. Happy Customer. The workers are always fast amd seem to work well together as a team. They are always very kind and quick.
Friendly and welcoming staff that were highly competent in completing my oil Change. Friendly staff with great customer service skills. I felt like I got what I needed and no additional unnecessary work. Carol P. Employees were friendly, explained everything, and answered all my questions. It was about 30 minutes before close but they nev It was about 30 minutes before close but they never made me feel rushed. Told me about free top off between visits and double checked my tires. Great job! Very friendly staff, and obviously knowledgeable about their work.
I always take my car here for these reasons. Shane M. Staff was extraordinarily polite, prompt, courteous and professional. Visit went really quick too. Very good use of time and w Very good use of time and will come back. Becky s. They were efficient and very knowledgeable. Service was outstanding in every way! Money talks and Bull Sh! Eric P. Friendly, quick service!! Terrie g. Friendly courteous staff. Customer reps were both professional and funny Terry g. Could not change my serpentine belt at my request. Always friendly staff.
Explained what they were doing. Dino T. Represenative was very helpful. Techs are always very busy. Get right to work Very courteous. Nancy O. Staff courteous and knowledgeable. John D. Staff was upbeat although working hard. The staff was incredibly helpful and clear about what was being done, the price it would cost, and what I may or may not need in The staff was incredibly helpful and clear about what was being done, the price it would cost, and what I may or may not need in the future. Jim L. Outside wait shorter that expected and told would be.
Was shown air filter still ok as expected, and when to expect need for re Was shown air filter still ok as expected, and when to expect need for replacement. Made use of recently received email discount coupon in preparation for road trip, getting oil change and vehicle inspection. An amazing team was on the ball today! Best oil change experience I've ever had!! Vickie M. I purchased a cabin filter after pressure sell and now my air conditioner is making loud nois. I wil need to go back for them to I wil need to go back for them to correct.
Just great service and great people. The key board on my service bay did not work. Frank S. I had to wait 10 minutes but it was very crowded. I got in quicker than i thought. Mechanics were friendly, Mechanics were friendly, knowledgeable, courteous, and completed the job in satisfactory time. Bubba G. Fast thorough process with inspection of other components while oil was being changed. Charlie L. It was a all around good experience. The only thing I would add is for you to offer somthing to drink while waiting.
That would That would really set you apart from everyone else. The team member that welcomed me to the store was my touch point for the entire experience - was very friendly, engaging, detail The team member that welcomed me to the store was my touch point for the entire experience - was very friendly, engaging, detailed, not at all pushy and made me confident my time wasn't being wasted and I was getting value out of the experience.
Janice H. The lady in charge was the best manager I have ever had an encounter with at any of your locations She was totally professional Her name was Judy. Fast, efficient oil change. Checked and replaced my battery after showing me that current battery was losing power. This was the first valvoline that has ever checked cabin filter and performed a battery check. Donald D. Fast efficient service at a reasonable price after thhhe discount coupon. Fast and friendly service. Chuck C. Satisfied Ilex. I always go to the same location because of the prompt polite service.
I have to brag on Judy. Judy was holding down the fort li Judy was holding down the fort like a champ. You need to promote this one.
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Judy was teaching everyone around her little hacks and educating them about the difference in the types of cars and how you check things. I was impressed. Also I don't remember his name but he was the gentleman working directly on my vehicle Even waved when I left. I really enjoy this location. Had another great experience. Alexis Nicole. Super friendly staff and quick service.
The gentleman who was the primary contact during my visit was exceptionally professional, curteous and went out of his way to en The gentleman who was the primary contact during my visit was exceptionally professional, curteous and went out of his way to ensure an excellent experience. Kevin D. Excellent customer service. Heather A. It was fast and professional. David S. Always excellent service. I'm a regular. I loved the fact that I was able to stay in my car! Brandon showed me step by step what they were doing and even showed me how Brandon showed me step by step what they were doing and even showed me how to get into my cabin filter!
Brandon was highly knowledgeable of all aspects of my car and explained everything wonderfully to a novice! I will definitely ask for Brandon in the future!! He is a great asset to Valvoline! Thank you, Brandon, for a job well done!! Lonnie E. Service was fast, knowledgeable and professional. It was quick. Good pricing. A bit noisy with all the chatter between personnel. Felt like I was in oil change competition betwee Felt like I was in oil change competition between bays.
Not that it's bad, just something I noticed. I'll be back. Great job!!!! Great customer service, good products. It just seemed like a gr It just seemed like a great place to work and a friendly environment. My rep Judy was informative and pleasant. Off this expience I plan on using the Germantown location more.
Listened to my concerns about car and problems and were able to provide answers. Staff was very professional but also caring ab Staff was very professional but also caring about me. Tony L. Great service! Professional and friendly as always. Keep up the good work! David G.
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Friendly staff, prompt, courteous service. I was in and out in fifteen minutes which was great as we had places to be! Preston J. Great crew , very professional and attentive beyond expectations. Love that they check everything on your car and let you know what is needed. Also it's very fast service. Judy was great and very professional. Breon Franklin. A very friendly and knowledgeable staff. Really made me feel at ease. Bill C. Because of the friendly staff and their professionalism.
Robert C. Staff is friendly and helpful. Allenby Ag. Quick friendly staff got me in and out right away. Kathy C. I use this Valvoline Instant Oil Change frequently. I am impressed with the cleanliness of the facility itself, with the profess I am impressed with the cleanliness of the facility itself, with the professionalism of the staff and with the expeditious way in which they all work.
I would not consider going anywhere else. Being a widow I trust these individuals with the care and proper maintenance of my car. In a sense I am putting my life in their hands when I'm on the highway. That's an awesome responsibility. Dave D. I go there all the time. They are fast honest and don't pressure you to buy products or services.
Germantown, TN. Was so very impressed with JUDY!!! And knowledgeable!! Also dea Also dealt with DRE who was great!! All of these employees have a "rythem" and work very well together. It was a pleasure to be there for me!! Douglas B. I am there all the time. I am very happy with the service. And there is no And there is no alternative so convenient. It is close and quick.
Of course they check tires, transmission fluid, and other thorough inspec Of course they check tires, transmission fluid, and other thorough inspection, but overall, this was extremely to costly. If the crew at Valvoline had told me the price before i had the oil changed i would have not had them do it. The team who serviced my car were personable and professional. They were efficient at accessing my records and at changing the o They were efficient at accessing my records and at changing the oil. My phone had just died and I could not access the coupon for an oil change.
Brandon said he would honor the coupon nonetheless. He said I might need a new filter, but after showing me the filter, he was sure that I did not need one. Very nice service. I have been to this station many times and I will continue to come back. Friendly, helpful professionals. Everyone seemed genuinely happy with their jobs and thus their customers were taken care of.
Incredible customer service to the Incredible customer service to the point where I could have talked for hours with the staff! Mike S. Much better run operation than this location was in previous times. Staff is well trained and do a fast and efficient job. April S. Quick oil change. Friendly and knowledgeable staff.
Amy T. They did not disclose that amount to me. Joey Varie. I always go to the same Valvoline and the staff are amazing. They always While I live in Memphis I will always go to this Valvoline. Carolyn G. Nice helpful helpful cordial cordial polite polite efficient. Judy was so courteous and polite. I never felt hussled. She checked my cabin air filter. It was filthy. I bought one. She repla She replaced the engine air filter. She showed me mine with a clean one in her other hand.