Thursday 31 Jan, I tried calling at 3. I reply to text to ask the ETA - no reply. I hurry home from work just in case they are there. Lady tells me the delivery drivers arent answering her messages on whats app. Lady puts me through to the "Customer Experience Manager". This guy tells me - I am so sorry we do not have your rug in stock! Tells me they would figure out a way to reimburse me. I speak to someone today and she says she will need to speak to someone else about reimbursement.
Its not even the half of it. Like we dont have anything better to do and leave work at the drop of the hat in the hope you keep to your word!! Didn't anyone ever tell you, it is rude to lie!! You should always do the right thing and not deceive your customers. Even just now, [name removed] told me she would send me a confirmation of my new delivery time 4th one.
Have not received it! Had just the right TV unit I wanted, at the right price. Delivered promptly and easily, and was well packaged. Only had to put the legs on with the Allen key provided. I will buy from Lounge Lovers again. Great private delivery service. Very polite and prompt.
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Would certainly use them again. Worth getting the rubbish removal and installation add on. The first concern was when I was merely contemplating the purchase. I wanted to take some time to consider the purchase, but was informed by the pushy and deceptive customer service rep that I needed to purchase from them on that day to secure the current pricing and 'discounted freight'.
I advised the sales rep I might go home and purchase the product online that evening, after some consideration. I was informed only he could apply the 'discounted freight' in store and it was only for a limited time. Fast forward 18 months and not only is the coffee table the same price, the freight charge online is exactly the same as what I paid for the 'discounted freight'. Upon receipt of the package, I was immediately struck by the cheap feel of the product as I assembled it.
Within a short space of time, the table was already marked when the simple act of moving a magazine from one side of the table to the other left a scratch on the surface. After 12 months of weekend use only, the black varnish was pitted and the edges of the table have rub marks where the simple act of sitting by the edge of the table to read, results in the wearing away of the varnish.
Although out of warranty, I alerted Lounge Lovers to the state of the table and was requested to provide photographs.
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After supplying the photographs, I was advised that the marks were consistent with wear and tear and was not caused by any manufacturing defects. Yes, Lounge Lovers actually declared that there could not possibly be a manufacturing defect with the product purely based on photographs, not without physically inspecting the table. The product range is amazing over the years I have furnished 3 different rooms!
No assembly needed everything was included in my delivery. Store was easy to navigate and lots of different sofa options to choose from. My couch was in stock, on sale and delivered 2 days after purchase! Excellent customer service, prompt and honest with delivery time and great communication. Very grateful for choosing this company as I had just cancelled an order with Freedom after waiting two weeks for a lounge with an added waiting time of a week - no notice and having a terrible experience.
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The girls at the Castle Hill store, especially Lisa were amazing to deal with! Service at physical store was fine.
Had to call customer support to organise delivery to Canberra. Customer support advised items would be delivered on Australia day or day after. Contacted customer support once a week for 3 weeks leading up to delivery to double check if it's still possible. Called up on day of delivery and was told that delivery hasn't even been booked with couriers and won't be till day after. Once courier was booked, it was booked under wrong name and had the wrong state!
Lucky I called the courier company to double check since customer service at lounge lovers has been a nightmare. Long story short, the courier company "delivered couriers" went above and beyond in delivering the items.
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They ended up delivering the same day it was booked in. The best delivery company that I've ever had the pleasure to deal with. Dining table was fine. Lounge would of been better if lounge lovers actually gave the couriers every piece of lounge missing terminal, only gave them the chase. Excellent Customer Service - Alex in Fitzroy Amazed that Alex from Fitzroy store responded on a Sunday to all my online queries for the products I wanted to buy now but do not want them delivered until April!
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So helpful, so patient, knowledgeable and what great service! Really appreciate Alex's approach, attitude and responsiveness.
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Definitely recommend Loungelovers - I searched lots of other stores but their products came out tops for quality and value for money. The staff in store were super helpful and made the purchase quick and easy. Delivery was on time and very professional.
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