Miscommunication he said. It was poor training of his employees or else deliberate. I think the later. Everyone knows synthetic is more expensive. Customer need to be asked if they want that extra expense. Afterwards, it occurred to me he was billing me for a synthetic blend now, and still not charging me for normal mineral oil I think there is a class action lawsuit in this. Are they deliberately pushing synthetic and not telling anyone what they are using? Frankly, I would love to get this oil checked. I think I will send a sample in to be tested and find out what they sold me.
I think it was someone deliberately messing me over, and laughing about it afterward. I view this as stealing. They stole my money just as if they reached into my pocket and took it out of my wallet. As a side note, despite telling them I just had my rear differential serviced, the salesman tried to push this on me telling me it needed to be done every miles! Intervals for differentials are 30, I told this guy three times I did not need it done, and that the rear end was just rebuilt. Bottom line: Who knows what they are pumping into your vehicle.
Nobody is actually providing the ratio of synthetic blended with regular oil. The ratio is quite snall. Reading all the previous msg about all the complaints not accepting oil change coupons please show your coupon and find out they are accepting before doing the oil change. My daughter visited the Valvoline on Tiffin Ave. Never again. Garry, your daughter was talked into purchasing a synthetic oil change. If you can afford full synthetic, you should absolutely go that route.
But for most of America, we rely on conventional oil. With that being said, people who are new to having their oil changed can easily be swayed to upgrading from conventional to synthetic. Valvoline did nothing wrong to your daughter, she simply made the decision to pay for synthetic and possibly windshield wipers or air filter , because she thought it was the best thing to do. Please Note: I also have no idea how to navigate to this link, as I randomly found it via Google. Your email address will not be published.
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Goodyear Auto Service Center Coupon. TWM Performance Coupon. Racinglab Coupons. KBS Coatings Coupon. Best Valentine's Day Specials. They were unprofessional and arguing over a marker and you dont have to ask if i say no it should mean no i just wanted anoil change i said at the beginning thats all i wanted my husband takes care of the rest. I think it is expensive. You are not allowed to wait in the lobby. Always coming to you with things they want to do that you d Always coming to you with things they want to do that you didn't come in for.
The service was quick and the technicians were efficient and polite. Larry H. Marked transmission fluid as "Sealed" when it has a dipstick to check level and color. Did not check air filter according to inv Did not check air filter according to invoice. I was very impressed with all of the men working today. They were very polite and knowledgeable.
Crystal T. All the staff was excellent and very friendly. Worked very hard to get my car finished and me back on the road fast. Leigha S. Friendly staff. Knowledgeable staff. Christine M. Very knowledgeable staff. Answered all my questions and even saw that my lights were foggy and sold me to have them repaired! Angie G. Great coupon was available and the speed of service is great. Busy mom and dad of 4. Everyone seemed knowledgeable, in and out real quick.
Some of the services provided are pretty expensive for what they are - windshield wiper replacement, cabin filter, etc. Quick and professional team. Mike W. Staff was awesome, fast oil change, communication was spectacular. The manager on duty is amazing.
She was friendly and I can tell she knows what she is doing. In the past when I have came there In the past when I have came there the workers seem confused about how to drain the oil in my Mercedes, she is always confident and gets the job done right. Lori D. Very Professional and friendly. I couldn't believe how efficient the crew was. I was very satisfied. Will be sending my daugh Will be sending my daughter with her car. Love this service. It's fast and easy. Karen T. I've been going there for years. I like this location and crew very much. Heather is very people oriented.
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They all do a great j They all do a great job. The work area was extremely hot, there was a heat advisory and the employees were soaking wet with sweat and as a customer who p The work area was extremely hot, there was a heat advisory and the employees were soaking wet with sweat and as a customer who prefers to stay in my vehicle I was extremely uncomfortable. There should be air conditioning in that area, employees nor customers should have to be.
It was hot that day and I know it was uncomfortable for all the employees being outside that day. I was hot just waiting in my c I was hot just waiting in my car. But it seemed like everyone was on edge with each other and getting on each other nerves. The girl that helped me doing the computer would yell out an order for my bay and if they questioned it or asked something, she would repeat in a little rude way and roll her eyes.
Like i said I know it was very hot that day and miserable for them, but I was just ready to be done and gone. Baby Girl The staff was extremely courteous!!!! I met the St. Louis Valvoline rep.
Valvoline Instant Oil Change Owensboro, KY, Fairview Drive
He explained a lot about the business. I liked that. They were extremely thorough and an organized team working together. I've been to other locations but this location was by far t I've been to other locations but this location was by far the best in town. No pressure for upgrading but advised on a few things to help my car's performance in the future.
Loved how everything including the computers were in the service bays so I didn't even have to get out of my car. Will definitely return to this location from now on. Nobody tried to push additional services on me after i turned down the offer. It took about an hour! Which is ridiculous compared to the Bosley Road store! Professionalism and speed. Had a nail in tire with my whole family in my van in pouring down rain and they fixed it quickly with no problems.
Bob D. While I did not recognize any of the personnel working as a frequent customer I always see at least one person that has taken c While I did not recognize any of the personnel working as a frequent customer I always see at least one person that has taken care of me before.. George c. You should tell your costumer that you have a variety of opposition that they could help you with and let them ask you if you co You should tell your costumer that you have a variety of opposition that they could help you with and let them ask you if you could do this or that.
I feeling that would be a better way of goo g about trying to get more business from your costumers. Recommendations are explained as if you don't get the recommendation your vehicle may have a problem.
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No truth about the actual No truth about the actual necessity or lack there of. Byron M. No pressure to add additional services. Informed me of pricing ahead of time. I was told on a previous visit about a year ago I was told on a previous visit about a year ago that they could not change my differential oil but found out with my most recent visit that they could and he even checked to see if he could and said the casing had no leaks and fluid was full. Will likely get this changed with my next oil change. Matt H. The offer of additional services is convenient but when told it is time for your insert service to be updated without a real r The offer of additional services is convenient but when told it is time for your insert service to be updated without a real reason other than to offer a service seems silly.
As a patron I walk in looking to spend My bill quickly turns to or dollara, are these services really necessary? Most people will see a mechanic if really needed not just for convenience. Overall if I could just get my oil and standard filters changed I would really recommend more. Steve S. Nathan K. Christian was very knowledgeable and easy to talk to. Was in the bay longer than normal. I was the first on there for the day. I was out pretty quickly too! No "selling" pressures were directed to me, which is a huge No "selling" pressures were directed to me, which is a huge plus. I know vehicles and their systems pretty well, and pretty aware of what I need to have done and when.
I was informed of services I needed, all staff were friendly, courteous and knowledgeable. They were quick and effective. Tracy M. While waiting, the attendant came to update the progress of the vehicle being maintenance to let us know how much longer the wai While waiting, the attendant came to update the progress of the vehicle being maintenance to let us know how much longer the wait would be. We brought wrong coupon with us and the allowed us to have someone call us with the coupon code so we could get the discount on the oil change. I always get what I came for. Lots of good information.
They are always very helpful and courteous. Joe S. The last two times I have visited, their has been a drastic change The last two times I have visited, their has been a drastic change in the way they do business. Both times, with different people, everyone seemed to be in a rush, they were shouting recommendations, services, work orders and completions back and forth to each other.
Both times the tech talking to me seemed to be in a rush, quickly going through the "prescribed sales talk". I do not like being told to "stay in the car" when I would rather sit in the waiting room. Especially when the service takes longer than 10 minutes. I came back hoping things would be different than my last time, but they were not.
John P. I didn't mind waiting outside without greeting, but the oil change took nearly 45 minutes once inside the bay. I just wanted a simple oil change. Instead during the whole process, it was you need this done or would like to get this done to Instead during the whole process, it was you need this done or would like to get this done today for this amount of money. I use Valvoline for the quickness that allows me to get an oil change and leave within 15 minutes.
George G. Very quick, courteous service. First time I didn't change the oil myself! Mary B. I have used this oil change station before-very satisfied. Bernardo D. I do not like that I have to stay in my car. I prefer waiting in the lobby I like having a cup of coffee and working on my co I like having a cup of coffee and working on my computer while the car is being worked on. Mark R. The crew was into their work and got me out the door fast. Ray B. The service and the people doing the change were very friendly and curtious. Larry M. Good quality oil. Confidence in employees.
Fast, friendly, highly qualified people. They even pulled my car in the bay for me bc I always feel I'm going to fall down the w They even pulled my car in the bay for me bc I always feel I'm going to fall down the whole. They didn't make fun of me or laugh.
They did it and treated me so well!! Saleswoman explained everything and was evry helpful. I told them I just wanted an oil change and nothing else, but they still had to go over everything else!! I think if a person sa I think if a person says oil change only, that's what it should be. My car engine light has been on since I had the fuel system cleaning however the tech tools me to come back in 3 days and they w My car engine light has been on since I had the fuel system cleaning however the tech tools me to come back in 3 days and they would reset.
Going back tomorrow. Heather was an absolute joy to interact with! Went over everything with me as they were going on. I am not real sure if Tom runs I am not real sure if Tom runs the place but he definitely has a good leadership quality and does a professional job. See you in miles! I felt that they do a good job and do it quickly.
I would just like to say first I like going to Valvoline to get my oil changed and I had went to the Valvoline in Henderson Ky j I would just like to say first I like going to Valvoline to get my oil changed and I had went to the Valvoline in Henderson Ky just a couple days prior to this visit in Owensboro Ky to get my oil changed in another car and the service and prices were awesome! But I am highly dissatisfied with my experience at this particular Valvoline because I set outside the bay for over 15 minutes without anyone coming out and saying anything. Then I when we went through all the services offered and I told them I just wanted a oil change, They told me they do it with while you stay in the vehicle now and that was fine but it took them forever to change the oil and then she had me turn my car on for the guy below to check it, told me to turn it off and said I will get your sticker on your window and get you on your way and 10 minutes pass and she comes back over and asks me to start my car again so they can check it and I told her she had just had me do that 10 minutes ago.
I don't trust American business as a rule because I have found them not worthy of trust and greedy. Joy A. They had the open sign turned off but the doors still open. The attendant Heather was very helpful and nice! Joe B. Staff nice and knowledgeable. Good experience. It's good but not outstanding. It is close and convenient so I go there. Sarah J. Service staff was super friendly and had great communication. They got me in and out as quickly as possible.
Barbara L. I thought the price was too high. The attendants were great, very polite to me and each other, and professional. They also acte They also acted like they enjoyed their job. I liked the way they would say outloud what they were doing. Made me feel they had a system of check points that envolved the team , not just one person without a check and balance system. I felt more secure with the service provided. The one young man that took the lead, seemed to be the manager answered my questions clearly, politely, and did not mumble.
David B. It was very convenient. Staff was friendly, and knowledgeable. We used the waiting room to come in to contact someone to find out how long it would be before we could get in a bay. They info Lisa S. Did not have my air filter in stock. Very friendly team members. I actually misread my reminder sticker and came in 1, miles early. Rather then selling me unneeded service the tech kindly in Rather then selling me unneeded service the tech kindly informed me, insisted on tipping off all my fluids, checked air pressure in tires and wouldn't let me pay!
High integrity matters! I'll never go anywhere else. Courtesy of staff, no wait time. Sit in truck while being serviced. Quick service time. At Grease Monkey where I normally go, my car is driven in for me, is vacuumed, and all the windows are cleaned at a much cheaper At Grease Monkey where I normally go, my car is driven in for me, is vacuumed, and all the windows are cleaned at a much cheaper price. I was out of town when my oil light came on; otherwise, I would have went there. Heather s. Staff was very friendly and professional.
Never had a better experience.
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Promptness, friendliness of staff. Quick and friendly. Not overwhelmed with knowledge. It appeared to be an entirely new group since last time. Mary L. It was a bit expensive. I appreciate the service they provide but being a single income family, will probably look for a less ex I appreciate the service they provide but being a single income family, will probably look for a less expensive option in the future.
Beth L. Tom was very helpful and seemed to be knowledgeable. He told about and offered services but didn't feel pressured to purchase He told about and offered services but didn't feel pressured to purchase them. The service was fast and all were friendly. Everyone on this crew was skilled and did an excellent job of servicing our vehicle. We will definitely make this our go to fac We will definitely make this our go to facility for service in the future. We had been going to Fredrica before but are done with that one.
They used to be wonderful. Now they are just a bunch of kids that run the place like a circus!! Ashlie C. Friendly staff, were fast to get the job done and on my way. Happy Customer. Miss shawnee. Great service fast and friendly. It was very smooth and professional. Gwen Edge. They were nice did a fast through Job. Short staffed.. Lori B. Fast, explained things well, friendly, didn't have to get out of my car. Staff was very friendly and efficient. I have been at this location at least 6 times or more. Each time I was warmly greeted and felt they were personally talking to Each time I was warmly greeted and felt they were personally talking to me.
This last visit, everything person there seemed to be "robotic" in the way they did everything, from speaking to the work they did. I was told to remain in the car when all the other times I went to the waiting room. It was as if they wanted me in and out as fast as possible. That's what I wanted for my car, but not for me, personally.
It felt very impersonal and rushed. There were no cars behind me, they were not extremely busy. There were also five brand new people who I had not seen before. In times past, there was always an individual who I had seen in a previous visit. All in all, it was a very negative experience.
One did not know how to take off some of the engine parts to do a transmission flush. No waiting and was through with the service in an acceptable amount of time. Everyone was friendly and prompted. Was out of there in no time. I felt like the workers weren't very good at explaining the maintenance services that may need to be done to my car in the futur I felt like the workers weren't very good at explaining the maintenance services that may need to be done to my car in the future.
He spoke very quickly so I didn't fully understand. I have taken both of my vehicles to Valvoline for many years and have had nothing but wonderful service. I am a disabled veteran I am a disabled veteran and one time while there I was acknowledged and told " Thank you for your service" That meant alot to me. The staff were very quick and very nice. Although, I had to wait a little bit and no one came out to the car when I pulled in, I Although, I had to wait a little bit and no one came out to the car when I pulled in, I am still very pleased with this place and would recommend them to anyone.
I also didn't even have to get out of my car my last visit and I thought that was awesome. They did a very thorough check on my vehicle and did not pressure me into making any purchases I did not wish to make. All in all, I always have great experiences here and will definitely return for my next oil change.
Robert B. They do a great job very friendly and go above an beyond getting you taken care of. Kaitlin N. I was treated very kindly and was surprised that the oil change was so fast! They were very nice and explained everything to me. The employees were courteous and professional. They let me know what was going on in each step of the process. They seemed to They seemed to enjoy their work too. Staff was amazing. Very friendly and kept me updated on the progress.
Marie J. Was ok but old staff was better than new staff they argued to much with each other. Friendly, fast, and easy. Convenience and quickness AS stated earlier they were fast, efficient and effective. Excellent service, very knowledgeable staff,very polite. Cause they explained everything they was doing to my truck. They did an excellent job and even saved me some money. I get the service that I want, no more.
They were fast, informed me step by step of what they were doing and very friendly. Also, they advised me of recommended applica Also, they advised me of recommended applications and didn't pressure to have it done. They were very professional without being pushy. I really love this place! Kelly S. Service was good and fast. Price is my concern. Friendly, professional, knowledgeable staff. Clean facility. Denny K. Carl C. The service was as I expected and what I am accustomed to from this service provider.
I was satisfied that they met my expectati I was satisfied that they met my expectations. Always kind people and great service. Trish C. Staff very Curtis. Informed me of wit time and how long service would take once underway. Even with short wait, I feel I was in Even with short wait, I feel I was in and out quickly. Cody S.
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They were great to deal with. It went really fast with almost no wait. They were great. Randy N. Forrest M. The staff was professional, explained what they were doing, and treated me with respect! Satisfied with service. Only complaint was that there was no paper towels in bathroom and had to use toiket paper to dry hands. Extra roll of tiolet paper on top of paper towel dispenser. Good price. Helped me find coupon I couldn't find. I would hope they did change it.
All staff were friendly and treated me as if they knew me. They showed me my filters and they actually changed my oil. Professional, kind, quick, reasonable.. Nice , Fast , no pressure, considerate. The oil change wasn't priced competitively at all. Wasn't told that my truck was going to use more than five quarts which they Stacey S.
Good crew, very fast and efficient. Susan A.